Web applications
Complex browser-based products, workflows and role-based experiences.
UI/UX design services
UI/UX design that makes complex products feel simple.
Research-led UX strategy, user journeys, interfaces and reusable systems for websites, web applications, mobile products, dashboards, SaaS platforms and portals.
IT ITGS Design workspaceIllustrative data
01 / User flow
1Welcome
2Set up
3Ready
02 / Wireframe
03 / Interface
ITGS Workspace2 of 3
Your workspace
Set up your space.
A few details to make this yours.
Workspace name
My workspace
What will you do first?
Plan workShare files
Continue
One task, from structure to finished screen.
Clarity at every stage.
- 01
Design a new product
Move from requirements and assumptions toward a tangible, testable experience.
- 02
Improve an existing product
Identify friction, confusion and unnecessary complexity in important journeys.
- 03
Modernize a legacy experience
Restructure outdated interfaces and workflows around current needs.
- 04
Create product consistency
Unify fragmented experiences through reusable patterns and shared rules.
- 05
Improve critical journeys
Simplify tasks, forms or decision paths where users struggle or abandon.
- 06
Prepare a product to scale
Create structures and systems that support more features, users and teams.
Digital experiences we design
Design shaped around the product people need to use.
The interface follows the users, tasks, content, technical environment and business objective rather than a preselected visual style.
Mobile applications
Focused iOS, Android and cross-platform journeys shaped around mobile behavior.
SaaS products
Multi-feature products requiring clear navigation, onboarding and scalable patterns.
Customer & employee portals
Self-service experiences organized around information, tasks and permissions.
Dashboards & data products
Interfaces that make complex information easier to understand and act on.
Conversion experiences
Relevant web journeys where hierarchy, forms and decision paths affect action.
UI/UX design services
From evidence to implementation-ready design.
The exact activity mix depends on the product stage, available evidence, users, risk and agreed scope.
UX research
Select appropriate evidence-gathering activities before major design decisions.
UX strategy
Connect user needs, business requirements and product constraints.
Information architecture
Organize content, functionality, navigation and hierarchy.
User journeys
Map important tasks and identify friction or unnecessary steps.
Wireframing
Define structure and priority before visual detail.
UI design
Create responsive interfaces aligned with the product and brand.
Interaction design
Define how controls, states and feedback respond to people.
Interactive prototyping
Make important journeys reviewable before development.
Usability evaluation
Test or review important assumptions where appropriate and scoped.
Design systems
Create reusable foundations, components, states and guidance.
Developer handoff
Document behavior, responsive rules, assets and implementation details.
Internal demonstration
Explore the decisions behind the design.
Self-initiated concept · Not client work
An internal onboarding concept showing how one task moves from welcome, to setup, to a useful next step. The example uses illustrative data and has not been validated with real users.
ITGS internal concept · OnboardingIllustrative data
ITGS1 of 3
Welcome
Let’s get you started.
Set up a place for your work in a few clear steps.
Create workspace
One clear starting point
ITGS2 of 3
Set up
What will you do first?
Choose a starting point. You can adjust it later.
Plan a project
Share updates
Continue
Make selection visible
ITGS3 of 3
Ready
Your space is ready.
Your next step is to add the first project.
Open workspace
Confirm the next action
Self-initiated concept · Not client work. This concept has not been validated with real users.
Clear information hierarchy
Give each screen one primary task and make supporting information easy to scan.
Useful interaction states
Show selection, progress and the next action so the interface explains its response.
Reusable patterns
Keep controls, spacing and language consistent across the journey.
Progressive disclosure
Reveal detail as people need it instead of presenting every decision at once.
This demonstration explains design thinking. It is not research, validation or client evidence.
Research & discovery
Design decisions start with evidence.
Research activities are selected according to the product, available evidence, project stage and scope. No method is presented as completed unless it actually occurred.
Personas, where useful, should be grounded in relevant behavioral evidence rather than invented demographics.
Stakeholder interviews
User interviews
Analytics review
Competitor analysis
Heuristic evaluation
Support or feedback review
Session evidence
Usability testing
Define what “better” means.
Success criteria may relate to task completion, unnecessary steps, abandonment, product adoption, consistency, accessibility, development efficiency or support friction. These are objectives to measure, not guaranteed outcomes.
UX audit & redesign
Already have a product? Start with the friction.
An existing experience can be reviewed around the journeys that matter most. The goal is to prioritize useful improvements before committing to a complete redesign.
Discuss a UX auditPotential review areas
- Navigation
- Information architecture
- User flows
- Visual hierarchy
- Consistency
- Accessibility
- Responsive behavior
- Form friction
- Error handling
- Interaction states
Potential output: prioritized UX findings and recommended improvements
Information architecture & journeys
Make the product understandable before making it visually attractive.
Information architecture defines how content, features, permissions and workflows fit together. User journeys then make important tasks explicit and reviewable.
Content & features
Group related information and capability around user intent.
Navigation
Create clear paths through the product without exposing unnecessary complexity.
Permissions
Show the right information and actions for each relevant role.
Workflows
Sequence decisions, inputs and feedback around the task.
Prototype & validation
Make important journeys testable before expensive development.
Interactive prototypes can expose unclear flows, missing states and feasibility questions while changes are still easier to make.
Stakeholder review
Check the design against the business requirement and agreed scope.
Usability testing
Observe relevant users completing important tasks when research is included.
Accessibility review
Assess design criteria such as contrast, focus, labels, errors and touch targets.
Feasibility review
Review behavior, systems and component implications with engineering.
Accessibility & responsive design
Designed to work for more people, contexts and screens.
Accessibility and responsive behavior should influence requirements and component states early. Accessibility criteria can be incorporated without claiming universal WCAG compliance.
Accessibility criteria
Consider contrast, type size, focus, keyboard use, labels, errors, touch targets and reduced motion.
Responsive behavior
Define how hierarchy, navigation, layout and actions adapt across desktop, tablet and mobile.
Interaction states
Design selected, loading, success, empty, disabled and error states where relevant.
Design systems
Systems that keep products consistent.
A design system can support consistency, reuse and clearer implementation across a growing product. The required depth depends on the product and team.
- Foundations
- Typography
- Spacing
- Color tokens
- Reusable components
- Interaction states
- Responsive rules
- Accessibility guidance
- Documentation
Design tokensReusable componentsEngineeringQA & governance
Developer handoff & design QA
Designed to survive development.
Useful UI/UX work continues beyond an approved Figma screen. Handoff can clarify behavior, responsive rules, assets, states, component references and implementation priorities.
Shared context reduces drift.
Designers and developers can review feasibility before handoff and material differences during implementation. Design QA is included only when agreed in scope.
Behavior notesResponsive rulesComponent referencesImplementation review
Deliverables
What you receive.
Evidence, structure, interface detail and handoff materials shaped by the agreed design scope.
Scope controls the output.
Research, testing, accessibility criteria, a design system and design QA are included only when explicitly agreed. The project scope defines files, access and review responsibilities.
- 01
Research & findings
Agreed research activities, available evidence and synthesized findings.
- 02
User flows & journey maps
Visual representations of important tasks and decision paths.
- 03
Information architecture
Content, functionality and navigation structure where applicable.
- 04
Wireframes
Structural screen layouts used to review hierarchy and workflow.
- 05
High-fidelity UI
Approved responsive interface designs and relevant interaction states.
- 06
Interactive prototype
Clickable representation of important journeys included in scope.
- 07
Component library or design system
Reusable foundations, components and patterns where required.
- 08
Accessibility criteria
Relevant design requirements and states when included in the engagement.
- 09
Developer specifications & design QA
Behavior notes, assets and implementation review where agreed.
Our UI/UX design process
A clearer route from evidence to implementation.
- 1
Understand
Clarify objectives, users, evidence, constraints, technical context and success criteria.
Output: Research findings / design brief
- 2
Structure
Develop information architecture, user flows, journeys, wireframes and feature hierarchy.
Output: Approved UX structure
- 3
Design
Create visual direction, responsive UI, interaction states, prototypes and components.
Output: Interactive prototype / UI system
- 4
Evaluate
Use stakeholder, usability, accessibility and feasibility review as appropriate.
Output: Refined design findings
- 5
Handoff
Prepare specifications, assets, component references and behavior notes.
Output: Developer-ready design package
- 6
Review & improve
Where included, review implementation, feedback, analytics and the next iteration.
Output: Design QA / improvement priorities
Who this service is for01 02 03 04 05
UI/UX design for different product challenges.
New product teams
Turn requirements and assumptions into a clear, testable product experience.
Established product teams
Improve friction, usability or difficult workflows in an existing product.
Growing SaaS businesses
Create reusable patterns and systems that support more features and teams.
Enterprise teams
Bring consistency and clarity to complex products, roles and workflows.
Development teams
Receive implementation-ready UX/UI without building a complete internal design function.
Why design with ITGS
Design connected to the product, implementation and outcome.
Evidence before assumptions
Use available research and product evidence to guide decisions.
Complexity made understandable
Organize workflows and information before visual polish.
Design and engineering together
Reduce gaps between approved design and implementation.
Accessibility considered early
Include relevant criteria before interfaces are complete.
Reusable systems
Create patterns that support consistency and future work.
Design that can be evaluated
Make important journeys reviewable before development.
Related expertise
Expertise that carries product design into delivery.
Web Development
Mobile App Development
Search Engine Optimization
Digital Marketing
UI/UX design FAQ
Before we begin.
Questions that clarify research, scope, validation, accessibility, design systems and implementation support.
What is included in UI/UX design services?
The scope can include research, UX strategy, information architecture, user journeys, wireframes, interface design, prototyping, design systems, accessibility criteria and developer handoff. The written agreement defines the activities and outputs for the project.
How much does a UI/UX design project cost?
Cost depends on the product stage, number and complexity of journeys, research activities, platforms, design-system needs, validation and handoff depth. A useful estimate follows an initial understanding of that scope.
How long does a UI/UX project take?
Timing depends on product complexity, evidence availability, stakeholder access, research recruitment, review cycles and the number of platforms or journeys. The project plan should define phases and review points.
Can you improve our existing product?
An existing product can be reviewed around a specific journey or problem. Access, evidence, review activities and the scope of proposed changes are agreed before work begins.
Can you redesign an existing SaaS product?
A SaaS product can be assessed across navigation, onboarding, workflows, information hierarchy, consistency, accessibility and responsive behavior. The assessment determines whether targeted improvements or a broader redesign is appropriate.
Is user research included?
Research activities depend on the agreed scope. Interviews, analytics review, usability studies, recruitment and participant consent are planned explicitly when included. The internal concept shown here has not been tested with real users.
Do you conduct usability testing?
Usability testing can be included when relevant users, scenarios, recruitment, consent and evaluation goals are defined. It is never implied to have occurred unless it was actually conducted.
Do you create or work with existing design systems?
A new component library or design system can be scoped where it supports the product. Existing systems can also be reviewed and extended around their current foundations, components, governance and engineering implementation.
Can ITGS design both web and mobile products?
The design scope can cover responsive websites, web applications and mobile product journeys where supported. Platform conventions, input methods and content priorities are considered for each agreed surface.
How do you handle accessibility?
Relevant accessibility criteria can be incorporated into requirements, components and interaction states. This can include contrast, typography, focus, keyboard use, labels, errors, touch targets and reduced motion without claiming universal compliance.
What design files and documentation will we receive?
Expected source files, prototype access, component documentation, specifications, assets and handoff format are listed in the project scope before delivery.
Can you work with our developers after handoff?
Collaboration can include feasibility reviews, handoff sessions, implementation questions and design QA when agreed. Team responsibilities, access and review points are defined for the engagement.
Ready to improve the experience?
Let’s make your product easier to use.
Tell us where users struggle, what you are planning to build or what needs to improve. We can help identify a focused next design step based on the product and available evidence.